If you have a question about your shipment, please contact Customer Service within 24 hours of receiving your shipment at 1 (877) 907-1644 or email firstname.lastname@example.org
If you entered a wrong shipping address
and your package has shipped, we are happy to contact FedEx and do our best to reroute your package. Please note, however, that we will not assume responsibility for any incorrect addresses provided to us. In the event that the package can be rerouted in transit, delivery, return and re-delivery charges will apply. We also will not assume responsibility for time-in-transit damage due to address errors.
We are unable to replace items that perish due to the recipient being unavailable
at the time of delivery. Our boxes are clearly marked “perishable” on the outside and we are not responsible for the items received but not opened. Please make sure that you or your recipient will be in town on the date that your order is due to arrive.
If your package is damaged during shipment
, please contact Customer Service within 24 hours of receiving your shipment at 1 (877) 907-1644 or email email@example.com
so that we can arrange a reshipment of your order.
We do everything possible to ship according to schedule
, but are not responsible for deliveries that are delayed due to weather or "acts of God."
Please visit our Shipping Policy
for more information.