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How long will it take to receive my cheese?
Q: How long will it take to receive my cheese? A: It takes 24 hours for us to process your order. Orders placed Wednesday through Sunday will ship on Monday, excluding holidays. Orders placed Monday and Tuesday will ship on Wednesday.
We do everything possible to ship according to this schedule, but are not responsible for deliveries that are delayed due to weather or "acts of God."
Q: Can I select a slower shipping method? A: Due to the perishable nature of our product, we offer one shipping options for our cheeses during warmer months – Standard Overnight.
Q: Can you ship my order today? A: No. It takes 24 hours for us to process your order and we ship only on Mondays and Wednesdays.
Q: Can I place my order today and have it ship at a later date? A: Yes! During the checkout process, indicate the date you would like the product to arrive by in the Comments section. Please note, we only ship on Mondays and Wednesdays.
Q: Can I receive my cheese over the weekend? A: No. We do not currently offer Saturday delivery.
Q: Can I ship internationally? A: We ship within the Continental United States, Alaska and Hawaii only. We do not ship to international destinations at this time.
Q: When does the Seasonal Cheese Club ship? A: To find out when the Seasonal Cheese Club order will ship, click here.
Q: Can you ship to PO Box, APO or FPO addresses? A: Periship does not ship to PO Boxes, APO or FPO addresses.
Q: Will Periship leave my package, or do I have to be home to sign for it? A: Periship does not require a signature to release your package. If you are shipping to a commercial address, you may request Periship receive a signature in order to drop off a package for a $2.50 fee. Otherwise, they may release the package without a signature.
Q: Help! I gave you an incorrect address! Can I change the delivery address? A: If your package has shipped, we are happy to contact Periship and do our best to reroute your package. Please note, however, that we will not assume responsibility for any incorrect addresses provided to us. In the event that the package can be rerouted in transit, delivery, return and re-delivery charges will apply. We also will not assume responsibility for time-in-transit damage due to address errors.
Q: Help! Periship delivered while I/my gift recipient was out of town! A: We are unable to replace items that perish due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked “perishable” on the outside and we are not responsible for the items received but not opened. Please make sure that you or your recipient will be in town on the date that your order is due to arrive.
Q: How are my cheeses packaged? A: Your cheeses are packaged in insulated cartons, fitted with gel ice packs and cushioned with packing material.
A: To buy a gift card, please call our shop at (206) 956-1964. At this time, gift cards are not available for purchase online and can be redeemed only in our shop at the Pike Place Market.
Q: My cheese arrived warm/my gel pack melted – is it still okay to eat? A: Our packaging is designed to keep your cheese healthy for several days. The gel pack may warm and melt as heat is transferred between it and the cheese en route. If your package takes longer than 48 hours to arrive and you have concerns about the quality of your cheese, please contact Customer Service.
Q: Help! My package was damaged in shipment. A: We are sorry for the inconvenience! Please contact Customer Service within 24 hours of receiving your shipment at (206) 322-1644 x17 or email sales@beecherscheese.com so that we can arrange a reshipment of your order.
E-mail – sales@beecherscheese.com
A: Our offices are open from Monday through Friday, 9am to 5pm. We are closed on holidays and Christmas Eve. |
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